Terms of Service

You must agree to the Terms of Service set for by Little Hero Hosting Web Hosting in order to receive hosting from us.

The use of services from Little Hero Hosting Web Hosting constitutes agreement to these terms.

1). Account Setup / Email on file

We will setup your account after we have received payment and have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under OR free email (hotmail, yahoo and gmail). If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind and/or invalid contact information may result in the termination of your account.

2.) Content

All services provided by Little Hero Hosting may only be used for lawful purposes. The laws of Australia apply.

The customer agrees to indemnify and hold harmless Little Hero Hosting from any claims resulting from the use of our services.

Examples of unacceptable material include:

IRC Bots, Torrents, Proxy Scripts / Anonymizers, Pirated Software / Warez, “.img” / image hosting only sites that do not host an actual domain name, Escrow, High-Yield Interest Programs(HYIP), GetPaidTo sites, Auto/Manual surf sites, Paid To Read (PTR), Bank Debentures, Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, hate sites, any porn sites ,hacker focused sites/archives/programs, sites promoting illegal activities

We reserve the right to refuse service to anyone. Any material that in our judgement that is obscene or threatening is prohibited and will be removed from our servers with or without notice.

Failure to respond to email from our abuse department within 24 hours may result in the suspension or termination of your services.

If in doubt regarding the acceptability of your site or service, please contact us and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.

Direct customers: Your services will be terminated with or without notice.

Violations will be reported to the appropriate law enforcement agency.

3.) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups.

Little Hero Hosting reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

Little Hero Hosting reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of Little Hero Hosting (not to exceed $250 Aus).

4.) Payment Information

You agree to strict payment terms of 7 days from creation of invoices.

You agree to supply appropriate payment for the services received from Little Hero Hosting, in advance of the time period during which such services are provided. You agree that until and unless you notify Little Hero Hosting of your desire to cancel any or all services received, those services will be billed on a recurring basis. Cancellations must be submitted via your client area for security reasons.

If your payment is late, you have a four day grace period to bring your account up to date. If your payment is not received by the fourth day, your account will be suspended. If your account is not brought current five days after your suspension, your account may be deleted off the server.

Little Hero Hosting reserves the right to change the monthly payment amount and any other charges at anytime.

Little Hero Hosting will take whatever steps necessary to recover owed payments. All prices displayed are GST exclusive, GST will be added to invoice totals.

5.) Backups and Data Loss

Your use of the service is at your sole risk. Little Hero Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Little Hero Hosting servers. Backups must not be retained on the server, all backups must be stored on a hard drive or other storage facility. We reserve the right to delete any data in violation of these terms.
Little Hero Hosting reserves the right to charge for additional backups and account restoration.

6.) Technical Support

Little Hero Hosting provides customer support via support tickets in the client area and live chat. Clients requiring support above and beyond standard support eg ongoing computer configuration, iPad, mobile phone etc may be charged an additional fee.

If support required is non hosting related eg web design or development Little Hero Hosting reserves the right to charge a fee

7.) Cancellations and Refunds

Little Hero Hosting reserves the right to cancel the account at any time with or without notice.

Any abuse, slander, false claims and accusations of our staff or the service provided by Little Hero Hosting in any medium or format will result in the suspension or termination of your services. Further action will be taken as necessary to uphold and protect Little Hero Hosting’s name and reputation.

Refunds will not be provided beyond the 30 day guaranteed period. This period starts from the date of ordered services. If you choose to cancel your service at any time you agree that you are not entitled to a refund and will not receive a refund.

All VPS packages are for an initial fixed 12 month term. Cancellation of services prior to the end of the first year does not remove payment obligations for the first twelve months. All cancellations must be submitted via your client area for security reasons.

8.) Resource Usage

Users may not:

a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

b) Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

c) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

d) Run any software that interfaces with an IRC (Internet Relay Chat) network.

e) Run any bit torrent application, tracker, or client.

f) Participate in any file-sharing/peer-to-peer activities

g) Run any gaming servers such as counter-strike, half-life, battlefield1492, etc

h) Run cron entries with intervals of less than 15 minutes

Little Hero Hosting reserves the right to cancel or suspend accounts at any time with or without notice or charge for excess usage.

9.) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

10.) Fair Use Policy

Shared cPanel web hosting Services may not be used for the following purposes:

a. For storage of backup archives.

b. For storage of any data not related to the associated website. You are expressly prohibited from use your storage allowance as an online file repository which includes upoading of large scale images over 2mb

c. For storage of email data exceeding 5GB in total per service; this total encompasses all email inboxes additional directories within the cPanel service including the default catchall email account. You are expressly prohibited from use your storage allowance as an online email storage solution.

11.) Website Security

Little Hero Hosting reserves the right to suspend an account if found to be hacked or compromised. In the event of a hack the affected account will be suspended and the owner notified via a support ticket. It is up to the client to remedy the situation, however security packages are avaialable. Management of websites including updates and maintenance is the responsibility of the site owner unless other arrangements have been agreed on between Little Hero Hosting and the client.

12.) Shared (non-reseller accounts)

Shared accounts may not resell web hosting to other people, if you wish to resell hosting you must use a reseller account or dedicated server. If you are found to be reselling shared space, your account will be terminated immediately.

13.) Price Change

The amount you pay for hosting will never increase from the date of purchase unless prior notification is given. We reserve the right to change prices listed on www.littleherohosting.com, and the right to increase the amount of resources given to plans at any time.

143.) Indemnification

Customer agrees that it shall defend, indemnify, save and hold Little Hero Hosting harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Little Hero Hosting, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Little Hero Hosting against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Little Hero Hosting; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) Little Hero Hosting’s server.

15.) Disclaimer

Little Hero Hosting shall not be responsible for any damages your business may suffer. Little Hero Hosting makes no warranties of any kind, expressed or implied for services we provide. Little Hero Hosting disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data or sales resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Little Hero Hosting and its employees.

16.) Disclosure to law enforcement

Little Hero Hosting may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies.

We will cooperate fully with law enforcement agencies.

17.) Domain Management

Little Hero Hosting is not a domain registrar but as Domain resellers we can provide you with your domain name needs on your behalf. By ordering & paying for a domain name through Little Hero Hosting you acknowledge and approve that Little Hero Hosting can and will manage your domain. Customers should note that domain management may involve using a Little Hero Hosting email as the domain contact